Position: Client Manager
Organization: Blue State Digital
Location: New York or Washington, DC
Blue State Digital (BSD), a strategic consulting and technology firm, seeks a professional with experience in creating and implementing Internet strategies to develop and serve strategic marketing services and technology engagements with corporations and institutions, nonprofit organizations, and political candidates and organizations. Typical engagements involve such client goals as building membership and constituent lists; raising funds; building public awareness for products, candidates, and causes; and driving participation in specific campaign activities.
This full-time position requires strong communications skills and confidence, experience in selling and delivering services within corporations and institutions, and understanding of the principles of direct marketing and how they are applied over the Internet. This is not an entry-level position; candidates with significant client-facing program management experience in a professional services field will be strongly preferred.
The position will be located in New York or Washington, DC. Strong candidates with significant directly relevant experience may also be considered in Boston or Los Angeles.
Job Responsibilities:
Primary Responsibilities:
- Client management. Serve as the primary point of contact for a portfolio of client accounts on a long-term or short-term basis, marshalling resources from within and outside BSD to determine the objectives of each client, develop a plan to execute against them, ensure that expectations are set and met, and leverage client satisfaction into future revenue opportunities.
- Program and project management. The position involves significant program and project leadership responsibilities, including planning and scheduling, cost estimating, and delivery management.
- Delivery. Provide creative and strategic services to clients, such as copywriting, data analysis, site content creation, implementation, testing, and online outreach. Lead meetings, both client-facing and internal, and produce follow-up documentation. Develop strategies that address client objectives; develop tactics that further those strategies; and develop action-oriented planning and working documents and other communications that express those strategic and tactical ideas clearly and convincingly. Write and produce client-facing proposals and memoranda, presentations, strategic plans, and other materials, both independently and in collaboration with other BSD employees and representatives.
Secondary Responsibilities:
- Sales support. Provide support in targeting, pursuing, and closing engagements with corporate, institutional, political, and nonprofit association clients, by presenting the capabilities of BSD accurately and compellingly and helping to make the case for retaining BSD.
- 3+ years experience in a professional services field (such as public relations or marketing strategy consulting) in client services, sales and marketing, or a related area of responsibility. Candidates with directly relevant program development and client relationship management experience in a professional services field will be preferred
- Experience in selling and/or delivering Internet-based marketing programs
- Bachelors’ degree required
- Excellent written and oral communication skills
- Team orientation
- Attention to detail
- Some technical experience with Web technologies, content management systems, etc., or the necessary facility and willingness to learn, in order to be able to communicate clearly and accurately about BSD’s products and capabilities
Compensation:
Compensation will be commensurate with experience and qualifications. Blue State Digital offers a competitive benefits plan to its full-time employees. Blue State Digital is an equal opportunity employer.
To Apply:
Applications will be accepted until the job is filled. Please send a cover letter, resume, list of references and a salary history (which will be held in strict confidence) to client_jobs@bluestatedigital.com and include "Client Manager" in the subject line.